Returns policy

Lodge your Returns here

Refunds & Exchanges


• If you wish to exchange for a new style or seek a refund, please make a request through our returns portal (subject to item availability in the case of exchanges and the below terms).

• In the case of exchanges, once your item has been returned and processed by us, we will refund you for your original purchase (exchange item).

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return through the returns portal.
  

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags.  To start a return, please use the returns portal.
  

• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please allow a reasonable time (at least 2 to 3 days) for us to process your returns.
  

• Items sent back to us without first requesting a return through the returns portal will not be accepted.

 You can always contact us for any return questions at hello@shopsd.com.au

Full Priced Items

Items that have been purchased at full price are eligible for a full refund or exchange, subject to them not constituting Excluded Items and the above preconditions being met.

Returns and exchanges will not be offered on the following types of goods unless the good fails to meet a consumer guarantee:

• Hosiery or sunglasses;
• Custom-made, monogrammed, personalised or altered products;
• Items that have a tag that accompanies the product that states no change of mind (or where this is stated on the website page where the good is sold);
• Gift cards or vouchers;
• Where Something Different AUS identifies an unreasonable or excessive return pattern.

Sale Items

Items that are purchased during a sale or using a discount are not eligible for refund or exchange under this returns policy unless the good fails to meet a consumer guarantee.

Final Sale

All items that are purchased as Final Sale pieces have a no returns, exchanges, or refunds policy, unless the good fails to meet a consumer guarantee.

Returns

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

• Please be aware we do not refund initial shipping charges for items returned unless required by Australian consumer law.
• We do not refund initial shipping charges for items returned, other than for faulty items
  
• Any returns that do not meet these conditions may not be accepted and may be sent back at the customer's expense.

Return Freight

We cover the cost of returns by sending a return label once your return request has been approved through the portal. We do not refund the original shipping unless the item has a defect, or we shipped the incorrect item. We suggest keeping a note of your tracking number as we are not liable for the loss of items in return transit.

Damages and Issues


Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right at hello@shopsd.com.au; please email with a description of the fault and a photo of the defect.